Enquiry on FNB secure chat

I transferred R 450 from one FNB account to another on 25 April 2019. When the money was still not available in the deposit account after 2 days, I contacted FNB through the Secure Chat portal.

It was a harrowing experience, to say the least. I chatted with 3 people, namely Mmabotla Leseke, Sthuthukile Sibisi and Mongezi Mohlahlo.

In all 3 instances, the specific agent closed the chat, leaving my enquiry unresolved. The reason for this is apparently that I have only 3 minutes to respond, the agents, in all instances, took considerably longer to respond to my questions, which is ridiculous, considering I have to keep retyping the same messages, because they close the chats.

Furthermore, to tell me that I have to wait until Monday and if the money is still not available in the deposit account, they will escalate the matter. It is simply unacceptable that I have to wait at least 5 days, for internal transfers between my own accounts, to be available.

In addition to this, the inability of the agent to understand that someone is receiving interest on my money for 5 days, because the money has already been deducted from one account, but it takes at least 5 days before it reaches the other account, is shocking. I am definitely not receiving the interest so it must be FNB which is reaping the benefit, which is surely ********* and against the law?

This is the first time since I opened my account with FNB that I have received totally unacceptable service, but it is upsetting enough to motivate me to look at alternatives.