FS
Faith S
1 reviews | Active since Apr 2013
26 Aug 2022, 03:39
Enough of FNB's "No-Customer service" attitude
Their advertising while you wait on a telephone line is the exact opposite of what they are actually doing. It's as if all employees have been programmed to speak the same words as answers to your query. This whole week I have been calling the bank. I've been transferred from one line to the other - everyone passing the buck and me the client sitting with an unresolved matter. When you register a complaint the response is "someone will contact you within 24-48 hours"? Are there real people working at FNB or is it robots or zombies?
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Faith S's updateReviewer Update
26 Aug 2022, 14:18I received a call at 9:43 from Samantha Yassine at ***. I explained the issue to her. She asked me to send the proof of correspondence with the merchant they were unable to contact, which I did. At 10:05 I received a single line email from Anne ***, requesting my account number in order to return the funds to the correct account. Time is now 14:16. I doubt very much that the transaction will be done. That's how much FNB is not first for me, but for themselves. I no confidence in them. Can't wait to close my account and move to a bank that cares about people.
FS
Faith S's update26 Aug 2022, 14:18
Reviewer Update
I received a call at 9:43 from Samantha Yassine at ***. I explained the issue to her. She asked me to send the proof of correspondence with the merchant they were unable to contact, which I did. At 10:05 I received a single line email from Anne ***, requesting my account number in order to return the funds to the correct account. Time is now 14:16. I doubt very much that the transaction will be done. That's how much FNB is not first for me, but for themselves. I no confidence in them. Can't wait to close my account and move to a bank that cares about people.