1 reviews | Active since Nov 2016
Enough of FNB Connect not helping me
<p>Dear FNB, </p> <p> </p> <p>I have had enough of asking for your help. I have asked since OCTOBER for my voicemail issue to be resolved. Every time I complain I get these nice agents who tell me they will follow up. I never hear back from you again until I CALL BACK. </p> <p> </p> <p>I will be taking this matter up with the Consumer Council as clearly you are unwilling to help me. </p> <p> </p> <p>Regards, </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Hi Daffnie,
Thank you for your reply.
This is not the first time I have been promised a speedy solution. Please escalate this issue to the relevant FNB Connect Manager - the call centre agents are unable to help me, despite their best efforts.
Regards,
Rob
Hi Daffnie,
Thank you for your reply.
This is not the first time I have been promised a speedy solution. Please escalate this issue to the relevant FNB Connect Manager - the call centre agents are unable to help me, despite their best efforts.
Regards,
Rob