Enough is enough

<p>On the 10th and 14th of October I wrote reviews about battling to get something as simple as a letter out of your debt review department. Each time your answer was that someone would call me. Nothing. A few days ago my debt counsellor sent me an email with FIY in the body. Your department merely responded with: "Please note we are still investigating the status of the account, will revert back once done." This is not acceptable. 1) I need to know what's going on so if there is any action needed I can action it. 2) I paid off my debt. I need my debt review clearance certificate. FNB IS THE ONLY PLACE THAT IS HOLDING UP THIS PROCESS!!! If this is not resolved by end of business today I will be laying a formal complaint with the NCR as this is not acceptable.</p>