ENOUGH IS ENOUGH!!!

After banking with my previous bank for over 24 years, I was persuaded to change to FNB! Decided to do this telephonically as it was easy and convenient for me. Well, this process has being anything but!! I do not understand HOW MANY TIMES, I need to email or phone, etc etc with the same documents over and over and over again only to be transferred 100 times to a million different people! Had I known this would of being such a head ache, I would of simply gone into the bank myself!!<br> Why is this so hard?? I expect someone to get back to me TODAY as I am sick and tired of hearing that my query has being escalated and someone will contact me, It has being a week and thank goodness I am not holding my breath!! #annoyed!