AB
Anna B

1 reviews | Active since Nov 2013

05 Mar 2015, 06:50

Enough FNB problems.

I and my family have had a number of problems with FNB this year and I have already been thinking of closing my account. Today is the latest problem. Last week I booked a flight ticket with Mango on my cheque card. The payment was declined because it exceeded my purchase limit. I STILL HAVE THE SMS saying TRANSACTION DECLINED. So I booked a new flight with a different card. Though Mango said the transaction was approved, because FNB said it was not, I re-booked so that I didn't miss out on my flight ticket. Today the original payment has been authorised, though it was ORIGINALLY DECLINED AND STILL EXCEEDS MY CARD LIMIT, and now I have two flight tickets for the same flight, in the same name. Mango won't cancel one flight and now my account is overdrawn.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Mar 2015, 09:06
Official
Hello awilshirejones,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Kindly refer to the email sent to you from Care .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)