1 reviews | Active since Mar 2009
Enjoy my fees Managers while it lasts! Because I am looking at other banks
Well what can I say?? Another stupid answer to why I can't get a temporary loan. Because the system kicked someone out it resets on the 1st August....so I don't qualify. Nor do I qualify for an overdraft facility I must wait 2 months...I never qualified for any of your services so why should I be with you?? Is that good enough answer? When I ask for a manager I get they can't help you??? So my service fees is paying for a manager that can't help me? Well sure they can sit back and relax on my fees....how about that? I have a credit card and car through you I have never defaulted on my credit card. This is a temporary loan...not a personal loan...not an overdraft facility. Why can't I qualify??? Oh yes because the system won't allow it.
Good day Rynette,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rynette,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Sales and Service Contact Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)