Endless trouble

After opening an account at FNB. I waited about 3 weeks for my card. Then the card was sent to Jhb then Witbank then finally Pretoria. I got all the correct forms(ID copy. My mothets ID copy (as I live with her), Proof of residents, an affidavit and got it stamped at the post office. After all that the courier does not want to give me my card because the FNB guy told him the stamps heading must read Commitioner of auth. And this stamp does not have that exact words on it. It just states that that is the original and correct document and it is signed. Pathetic to go through all that trouble just to be an FNB client. I'll rather stay with Standard bank then.