Endless Transfers – Can FNB Please Assist?

I app**** to renew my ID through Home Affairs. To schedule a booking with FNB, I first had to pay the R140.00 fee to Home Affairs. I submitted this payment last week via the Home Affairs portal, but the status is still showing as "Bank Acknowledgement Received."

I called FNB customer service last week for assistance, and they directed me to the ***** department. However, I could not get through. I tried again earlier this week and today. When I finally reached the ***** department and explained my issue, they informed me that they couldn’t assist and transferred me to General Enquiries. Instead, I was only redirected to the switchboard.

After navigating my way to Customer Service, I was advised to speak to Accounts. By this point, I started losing hope, as I kept getting transferred back to the switchboard and had to figure out the correct department myself.

Can FNB please arrange for someone to contact me directly to resolve this issue?