Endless FRUSTRATION with FNB!

I am not very happy because I have been struggling to update my details with FNB. I got married on the 4th Of April, I do not have a new ID book or license with my new surname on yet. (I am still waiting for the department of home affairs)<br> <br> Also my residential address has changed and I've been trying to ?update it on the fnb systems, so today I took my marriage certificate, as well as a statement with proof of residential address on. Only to have the sales Consultant tell me that she cannot update the residential address because my ****en surname is still on there! Even though she has my marriage certificate as well??? I am not happy! And I've been a loyal fnb client always recommending this bank to everyone, but I won't do that again. It is not difficult to understand that clearly my ****en surname will still be in use and there's no need for FNB to NOT update my details.<br> <br> <br> -----