HP
Heidi P
1 reviews | Active since Apr 2015
07 Apr 2015, 14:10
Endless customers, but 2 cashiers!
Today is no different from my other visits to this branch. Always 1 / 2 cashiers to deal with ALL the customers. Please have someone check the footage from 13h50 to 14h20 to see what I mean. Customers are forced to wait. One staff member has come to ask if anyone wants help with ATM deposits, but I have banking for my boss to do. Very very bad service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Apr 2015, 07:46Hello heidiriaanandrew,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 668353.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 668353.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply17 Apr 2015, 07:46
Official
Hello heidiriaanandrew,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 668353.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 668353.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)