1 reviews | Active since Jan 2017
Endless Credit Cards
<p>I am very unhappy with the fact that I have been sent 3 Credit Cards in the span of 2 weeks and on each occasion of re-sending a card I have personally had to follow up with FNB regarding WHY I am being sent ANOTHER card.</p> <p>I now have 3 Credit Cards. 1 does not work. The second one works! But not I am being sent ANOTHER Credit Card for some reason and I am the one that has to waste my time following up with FNB as to why! This is infuriating.</p> <p>I think it is outrageous that I pay, in my opinion, a huge service fee every month for you to make my user experience as stress free as possible and yet you cant even send me an SMS, let alone call me, regarding the fact that your card does not work and that you are sending a new one.</p> <p>At this rate I am more than tempted to migrate to Capitec and pay R5 a month for simple piece of mind that IF something like this happened with their system that at least I am getting what I pay for! </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
