JV
Justin V

1 reviews | Active since Oct 2017

24 Jan 2019, 20:35

Endless Cold Calling

I am getting multiple calls daily from this number 010 493 66** with the last 2 digits changing on each call. Every one of these numbers is blocked automatically by Truecaller. Do you believe this to be an acceptable business practice to harass your customers on a daily basis? Do you believe this makes your customers happy? Do you honestly believe that by this kind of despicable practice you will make a sale? If you do then your sheer stupidty as a business goes well beyond my understanding of what stupid really is. Believe me, as long as I have Truecaller, none of these numbers will ever be answered. You, as a leading banking institution, should be absolutely ashamed of yourselves. Disgusting behaviour.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jan 2019, 14:58
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

JV
Justin V's update29 Jan 2019, 12:44
Reviewer Update
And so after receiving feedback and being assured this would be dealt with I am still receiving these calls every day. The incompetence is mind boggling!