Endless bad service

Upon moving over to FNB from Nedbank, I was so excited about the extensive range of products and the service received when visiting any branch. Dealing with the call center has however tarnished these views. There is not a single a call center agent who actually phones you back, certain departments are uncontactable, half the staff have no idea what is going on, and **** names and the incorrect information is provided more than once. Not to mention how frustrated some agents sound, upon greeting already. They clearly do not want to be there and have no desire to help you. Perhaps you should listen to your calls , the level of service is atrocious to say the least. I have never heard any agent more unhappy to be where they are than I did on Thursday afternoon, I'm not sure if you running a sweat shop, or just over working your staff.