End of my tether with FNB- Disgusting

If I could give you zero stars I would. The only thing that FNB is good for is bull****ting people around. I have now tried for almost 4 months to open up an FNBY account for my son. When I initially went online to open the account I was told it would take 7 days that was in July. I raised a complaint was then told I need to send in some documents which I did (this was a month ago) and guess what STILL NOTHING!!! Two weeks ago I received a call from you and I was promised that my card would be delivered to me, still nothing. I asked for my private banker to call me , that did not happen either instead she asked Sarah to contact me,. Sarah asked me to send some documents ID's and and unabridged certificate. I sent that and all other documents that was sent last month , only to be told they want updated documents. Now, had you done what you were supposed to do when you were supposed to do it, we would not be in this situation. I am utterly frustrated FNB you have managed to distress me so much I actually want nothing to do with you. Please do not tell me you are trying to help me, when you really are not. It actually seems as if you are going out of your way to frustrate me. What would be helping me is to issue and deliver the card that I app**** for ,with all my documents as requested. That would be helping me. Now I do not have millions in the bank , but what little I do have I will be taking somewhere else, to people that know what customer service is and value all clients. FNB you are poor , your service is poor, you don't know the meaning of service level agreements. You go out of your way to frustrate your clientele. You really are the worst bank I have ever dealt with .