Encore account charges

FNB are either sneaky or totally ***********. I am (or apparently WAS) an Encore senior client and again they have sneaked in higher fees. When they restructured this system a year or two back, I made enquiries to ensure I comp**** with qualification levels and found that decisions were not even certain and told to phone back at a later stage. I was eventually assured that if I leave a minimum of R 5,000 in a Savings pocket that would be fine - it was my choice. (I previously kept a minimum balance of R 10,000 in my current account as this was the requirement) Well, what do you know ?! I have been paying monthly account fees, card fees, new Ebucks card fees, fees when their ATM was out of order - are these constant changes just designed to confuse us for maximum profit ? Maybe there is a bank that genuinely cares about Senior Citizens ? On my meagre income, best I find out!!!