Empty promises yet again!

I was assured that the query with my temp loan would be resolved within 5 business days yet 8 business days later I am still left in limbo. I have not received assistance to date! This is after the consultant requested screenshots which I happily provided. The consultant Semakaleng then chose to ignore my email, not even the decency of a phone call! If I didn't qualify for the temp loan I would not have been upset but there is NOTHING more annoying than seeing a pre approved offer on your internet banking, app and cellphone banking yet there's issues EVERYTIME you try to access it. Even when I call in they have told me multiple times that they can see my temp loan offer but they don't know why I'm getting error messages. WHO must know??? I'm not an employee of FNB