1 reviews | Active since Dec 2016
EMPTY PROMISES STRIKES AGAIN!!
<p>Once again the empty promises of FNB strikes again!!!!!</p> <p> </p> <p>I really do not know why I am still a customer. So after the above mentioned problem, 4 people phoned me just to say how sorry they are and that "this is not how we do things, and we will better our services to our customers".</p> <p> </p> <p>So Morningside Shopping Centre Branch manager was one of the people, and she promised me that I will get my extra card on the 3rd of Jan 2017. The other gentlemen from the CARD devision phoned me and said that I will receive my card on latest Friday 6th of Jan 2017. Do you think I have my card? NO!!!</p> <p> </p> <p>If FNB can't even get a extra card on a account the 3 rd time right, than what can you do??!!</p> <p> </p> <p>Some of my friends and family want to change Banks and here as a member of a bank that "promises" more than other banks, I cannot really say anything good of FNB. I told them just go search somewhere else.</p> <p> </p> <p>I am at a loss for words.......</p> <p> </p> <p>Previous Reference Number: ********** </p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good day Mr. estiane4
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. estiane4
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***