Empty promises.

I had an overdue personal loan account at FNB, i have been paying them consisten between 2017 to 2020 where i lost my job. I started working again December 2020 and started paying again from January 2021 till December 2021 where i mised 1 or 2 payments during that time, i continued to pay till November 2022 and only missed 2 payments 1 being April 2022 and 1 being December 2022. I paid my account in full after reaching a settlemnet agreement in January 2023. During my calls with FNB from November 2022 i was told by an agent whom i will not name here that the missed payments they listing on my name for the year of 2022 will only be updated after i paid the account in full. Now that it is done FNB is refusing to update the payment history and continues to list me with missed payments for the entire 2022 year which is false. I have even requested my telehone recording between myself and this agent as i want to go to take this matter further legal and they ignore me flat out, but then they want to tell me they do not want any bad relationship between them and their clients if this is in anyway true why would FNB state something and when it comes to actually actioning it they refuse and then start ignoring you.