Empty promises

i decided to move by business account to FNB after consulting with the consultants in store. I was offered a private banking account, much the same as from my previous bank. I moved because communication from my precious bank was very delayed, despite having a private banker for my business and personal accounts. Low and behold, I went from the fat into the fire. The personal banking account that I was offered, and which I pay for mind you, is in fact not so. After many unanswered emails from my "business banker", I went in to see the branch manager, who was amazing in trying to assist me. So it seems I have 2 very old accounts that were handed over, which I did not know about, and this was hindering the private banking assistance. So I offer to pay it, and NO! You cannot pay it, and you can also not have a personal banking account, despite having the proceeds of a successful business going through the bank. If this was told to me when I opened the account, instead of being promised the moon and stars, I would not have moved my account. Disgraceful. Bad communication.