Empty promises by staff

Hi Peter<br> <br> Have opened a business account online with FNB and on the 17th of March I was sent a declaration document which I signed, dated and sent it back to their account opening email address as advised within 10 minutes of receiving it and as per correspondence I receive I was promised that my account will be sorted withing 3 working days and when I didn't't receive further correspondence I contacted them and was advised that they have received all the necessary documents and will forward it to the activation department and all will be sorted by the 23/03/2015, I even got a call from their escalated queries department on the 21/03/2015 confirming that my request has been handled but to date, I still don't have an active account, even though I have been calling them on a daily since the 17/03/2015 and have on numerous occasions advised that I need it active as have been awarded a business contract but due to no bank account and a bank verification letter I still haven't started as my paperwork is still incomplete and today I'm told I haven't completed the KYC they claim was sent to me, which I didn't receive, was promised that they'll follow up and get back to me but to no avail