Empty promises, Bad service and useless staff

I got an FNB account for personal banking since there was a business account on my name (business got transferred to my name and they moved the account there as well).

1) When I got the cards and tore off the film to reveal the PIN it didn't show a PIN. 2) I wasn't that worried as it stated I could change my PIN on the APP or Online banking (I can't) 3) I created a user to have access to the business account, which I couldn't since the app didn't allow me to. 4) I created the user without linking it to an account so I can call them and get it linked. 5) When I called they told me multiple times I have not created the new account (I did) and were useless at assisting me or listening to me.[ 6) I created a new online account and linked it to all of my accounts and then they could see it on their side. 7) Now I can transfer money from my personal and profile on the business account, but I can't change the PIN (which was stated when I got the card that I could) 8) Now I have to go the bank again and waste another half a day of my time.

Empty promises, Bad service and useless staff