CS
Charlene S
1 reviews | Active since Jun 2018
21 Feb 2019, 20:20
Empty promises and service
Regarding my previous complaint regarding service.. again today you showed me exactly what you think about ***** cases and how you don’t help your customers after endless promises! Yes, complaints department thumbs up to you on your quick reaponse, but again there was a promise made that someone will phone me from the ***** department .. it is 20:19 now and I still haven’t receive a call?
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
22 Feb 2019, 10:49 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply22 Feb 2019, 10:49
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)