Empty Promises and Poor Service

FNB seems to have dropped standards it looks they have grown now customers receive bad treatment I'm really dissapointed now looking at FNB with another view,Business Banking segment has put a hold in my account for Ten Days I'm taken from Pillar to Post as a Small Business loosing money due to phone calls .

Staff working at the Account Opening department is practically invisible I sent in my ID and Proof of Residence waiting for two pages to be e-mailed back to me so far its been same frustration for 10 Days this is nonsense ,the complaints department no longer has a direct line instead you are told to write an email to ********** I did that 7 Days back still no feedback I'm really shocked .

Looks like the Banking Omsbud is my next task so that I can get recourse ,Please fix the mess the good slogan "how can we help you " now reads like "how can we destroy you" really dissapointed .