Empty promises and issue still not resolved! Call centre agents cannot manage to keep customers on the line....

FNB refuses to assist me with a query that I have been trying to follow up on since last week. I have been trying to get assistance with this query since last week already.

Payment details provided by FNB for the settlement of this account, turns out to be incorrect. I have made the payment timeously, and have made several follow ups to get this issue resolved.

On Tuesday, 18 June 2024, a response was sent to Mr Ebrahim Black, agreeing to the process of having the funds transferred to the correct account.

I have still not received nay update. I have tried calling the Debt Review and Customer Service centres, and with each attempt the agents seem to drop the call or direct me to the custromer satisfaction survey before even providing assistance. An absolute waste of my time and effort.

I have been promised on social media that I will get a response within 24 -48 hours, which has far exceeded that turn around time. So how else am I to get assistance with an update or letter that this query has been resolved? I have complained via Hellopeter before, and nothing? Several calls and emails and social media complaints and nothing.

DO we have to lodge a complaint via the ombudsman? Since I cannot even reach FNB via telephone???