Empty promises

I have made an order through FNB and their Premier Banker promised to follow it up to give me feedback on whether or not they were able to push the courier company to deliver my products by latest today, 31 July 2015. Till today, I'm still waiting for her response. A courtesy email to keep me on the loop would have been sufficient or a simple sms stating that they are still working on it. <br> <br> This is making me think twice banking with a bank that doesn't respect its customers and its promises to its customers. Now I will be stranded the whole weekend, not knowing whether they have cancelled my order or not and whether I will get my order this weekend or not.<br> <br> I am very disappointed with the service afforded to me by FNB.