Empty Promises

In 2020 FNB started sending me messages about opening a current account with them and I would qualify for a R1000 reward. I put it off for a while as I was happy with my bank. Around March/ April 2021, I received a message saying I qualify for a cheque account and I would get a R2000 reward after taking their offer. A consultant called me back and after profiling me confirmed that I qualify for the reward. She indicated to me that I need to switch my salary to the FNB account and also move over my debit orders. I told the consultant that I will move my salary over but I do not have debit orders. She said I must hold the line while she confirms with her manager if I would still qualify. She came back after a while and said that her manager confirmed I would still qualify for the reward even if I don't have debit orders. In July I consulted the bank through the chat to ask about the reward and the consultant said I must wait until September. However, she said, I wont get it as I didn't switch debit orders. I told her that I did mention that part when I opened the account and the consultant with the manager confirmed it okay. She said she will log a case and request the "recorded call" to be sent to my nearest bank to listen to as per my request, that never happened. I made countless follow ups through the chat and each consultant provides me with the t's and C's and when I explain the agreement with the consultant and her manager, they tell me they are escalating the issue. Last Saturday 9/10/2021 a consultant called me a said they will provide the recording in 48 hours. Its Thursday today, 48 come and gone, no feedback from the bank. They aren't able to provide the recording which is in their possession and aren't able to resolve my issue. It would have been better if the bank sent messages to open an account instead of them using tricks to lure clients with promises they aren't able to fulfil.