Empty promises

After I wrote a review on 13th of June, there was a little hope when FNB promised to close my account. Their feedback on the 14th of June said that they will send a letter confirming closure of my account once its closed. When this letter didn't come, I followed up with an email, asking for update on the 26th of June. Till today, my account hasn't been closed. FNB should be proud of making promises they can't keep! Disgusted.