1 reviews | Active since Jun 2009
Empty Promises
On the 5th of February, I requested a CC limit increase to around 10% of what I actually qualify for. I received a call to provide a pay slip and ID which I E-mailed same day.<br> On the 9th of February I received a e-mail to supply the info again. I reluctantly abided, same day. I called the Call centre to confirm and they confirmed that the docs was right the first time and they will process. <br> On the 12th of February, same story, received an e-mail... I phoned the call centre, once again, confirmed they can see the ID CLEARLY, apologized, they will process.<br> Phoned again later in the month, spoke to the 3rd person, confirmed he has everything, apologized, will process and the limit will be loaded in 48 Hours.'<br> On the 3rd of March, received the mail again asking for an ID. Phoned the call centre and spoke to a Supervisor, she investigated while I was holding on and confirmed all is in order, apologized and said this is going to Credit now. Still waiting, no limit etc.....<br> I am now tired of being apologized to.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Card who will contact you shortly.
Complaint reference 664329.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to FNB Card who will contact you shortly.
Complaint reference 664329.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
