Empty Promises

I app**** online for a new business account on 26/03/18. I received my business card on 29/03/18 and submitted the relevant documents required. FNB confirmed they would contact me to activate the account. I called the call centre again on 04/04, and they confirmed i must just wait, i called again on 06/04, and they apparently escalated the query. I called again on 09/04 and Jenna confirmed that the registration number was missing and had to be resubmitted. I resubmitted the information the same day. I called again on 10/04 to find out what was happening and was assured that the account would be activated. I had still not heard anything on 12/04 and called the call centre again, who promised the account would be activated. Today is 16/04 and i am on the phone again with the call centre. The operator has now had me on hold for 17 minutes while she finds out what is happening with the account. I am GATVOL with FNB and will be going to the branch today!