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Manie G

1 reviews | Active since Mar 2009

05 Apr 2018, 15:25

Empty Promises

I am still waiting for FNB connect to call me back, you incorrectly debited my acccount and now my debit order for another company has not gone off, causing a further R50 account fee to be deducted.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2018, 09:04
Official

Hello HASTUR

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MG
Manie G's update07 Apr 2018, 10:03
Reviewer Update
How can you expect me to wait 7-21 working days to process a refund that you incorrectly debited? This is Ludicrous, you already deducted a further R 50 from my cheque account for a debit order that has not gone off as a result of no funds in the account after your debited me incorrectly.
MG
Manie G's update07 Apr 2018, 13:08
Reviewer Update
Your Team Manager on duty is busy on another call at 09:30 this morning and the same ****py explanation at 12:45? The accounts people were supposed to call me back two days ago - which was not done, now I have to wait till Monday before you can assist met further? This is not the first bad interaction that I have had with FNB, I will now seriously start considering moving the rest of my accounts to Capitec as well.
MG
Manie G's update10 Apr 2018, 22:05
Reviewer Update
The refund for the bank charges has not been paid to my account as promised, another failure,