Empty promises.

I called FNB Home loans for assistance with my existing bond. I was told that there was a risk item on my profile which I needed to clear on a branch. I went to the branch on Tuesday and after going back and forth to get the required documents I was told that I will be called back the next day as the only person who could view my risk issue was out of office. I could not be told were the risk issue came from, what caused it or what to do to clear it, simply that I will be called back. It is now a week later and still no feedback from FNB...