RC
Rozanne C

1 reviews | Active since Jul 2017

01 Jul 2017, 11:41

Empty promises

<p>FNB has suspended my available funds, I was promised by an individual that if a deposit was made into my account that my account will be re-activated and the funds would be available to me again. Phoned in on Monday as as funds was deposited into my account. Was said it will take a day or 2 to be sorted. Phoned in yesterday as it was still not sorted, now they say it can't be done. I am absolutely shocked by this event as I now have no access to my funds. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jul 2017, 11:20
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I have escalated the matter to the relevant department to provide you with feedback and a resolution.

We apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)