Empty Promises
<p>I've received this reference Ref. ********** in connections with my complaint. Was phoned but STILL nothing was done? Does FNB really expect a customer to follow up DAILY while they just ignore a person? PATHETIC! </p>
Good Day
I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged another formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Daffnie I received a phonecall from a woman with the name of Noxie and she made a comment that the other woman(Mathapelo to whom I spoke to on the 6th of March) wanted to know who gave me the impression that I were to get another refund? This comment was unprofessional and made after Mathapelo agreed with me that I was to be refunded. Noxie said that Mathapelo will phone me back today 19/04/2017. It's now 4:39pm and I'm still waitin for a phonecall...
Daffnie I received a phonecall from a woman with the name of Noxie and she made a comment that the other woman(Mathapelo to whom I spoke to on the 6th of March) wanted to know who gave me the impression that I were to get another refund? This comment was unprofessional and made after Mathapelo agreed with me that I was to be refunded. Noxie said that Mathapelo will phone me back today 19/04/2017. It's now 4:39pm and I'm still waitin for a phonecall...
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
On 03.05.2017 I was phoned by a lady with the name of Noxie. She informed me that they will be listening to the phone calls between myself and the consultants that agreed I was owed a refund (Jamie 08.02.2017 & Mathapelo 06.03.2017) According to Noxie this wasn't going to be a long process, and I was to get a phone call back from them the following afternoon. (04.05.2017)
On the 4th of May I phoned the call centre to follow up, alady named Anthea Boyd was very helpful and sent an email to the admin department to phone me.
Still nothing so I phoned on the 11th of May and spoke to Sabiselo and asked her to send an email to the admin department again.
Today is the 17th of May. Once again NO ONE has bothered to phone me?
Does this department (FNB Connect) just think an unsatisfied customer will disappear? All this because FNB Connect was too pathetic to action a migration that I requested in Spetember 2016 ALREADY.
After numerous phone calls, emails, and empty promises my FNB account was still debited 4 times and I was only refunded for 3 debit orders.
And IF someone does decide to contact me, I refuse to speak with the lady named Noxie, as I’ve spoken to her 3 times already and nothing seems to be happening.
On 03.05.2017 I was phoned by a lady with the name of Noxie. She informed me that they will be listening to the phone calls between myself and the consultants that agreed I was owed a refund (Jamie 08.02.2017 & Mathapelo 06.03.2017) According to Noxie this wasn't going to be a long process, and I was to get a phone call back from them the following afternoon. (04.05.2017)
On the 4th of May I phoned the call centre to follow up, alady named Anthea Boyd was very helpful and sent an email to the admin department to phone me.
Still nothing so I phoned on the 11th of May and spoke to Sabiselo and asked her to send an email to the admin department again.
Today is the 17th of May. Once again NO ONE has bothered to phone me?
Does this department (FNB Connect) just think an unsatisfied customer will disappear? All this because FNB Connect was too pathetic to action a migration that I requested in Spetember 2016 ALREADY.
After numerous phone calls, emails, and empty promises my FNB account was still debited 4 times and I was only refunded for 3 debit orders.
And IF someone does decide to contact me, I refuse to speak with the lady named Noxie, as I’ve spoken to her 3 times already and nothing seems to be happening.
Good Day
We have received your posting.
We have escalated this to the Manager of connect complaints advising feedback to be provided at the soonest.
We apologize once again.
Regards,
Daffnie
Good Day
We have received your posting.
We have escalated this to the Manager of connect complaints advising feedback to be provided at the soonest.
We apologize once again.
Regards,
Daffnie