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Nomzamo N

1 reviews | Active since Dec 2016

03 Apr 2017, 11:01

Empty Promises

<p>I have legal cover with FNB so I called them on the 28th March 2017 to get assistance since I am paying for that service and I was promised that the Legal team will call me back within 48 hrs and I have not received any call from them and its been days already waiting and it was my first time calling them for assistance so i have lost faith in them. I want to cancel the services </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 11:23
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)