Empty promises

<p>I have a loan with fnb wich has been handed over, I ensure that the loan is debited from my account monthly. This month the loan has debited twice. I went to the branch for assistance (on the 28th of february)and the consultant assisted me in contacting the relevant department. I am not at all satisfied with the response that i got from the person @ the legal department. Firstly she does not even apologize for the inconvenience of fnb debiting the loan amount twice she starts the conversation by telling me that i have to increase the installment because the loan is overdue and i am not paying enough. At first i though this is why they debited twice and asked her why they could not call me? She answered saying that is a legal department, i should call them. So i just continued to explained to her that i can barely afford the current installment of R1038 ( my salary is only R3500, i have 2 children and other financial obligations also) she then just goes ahead and says but i can even make it R100 more but i have to pay more and then goes on to tell me but if i were to settle this loan i could get 20% discount. After agreeing to pay more (even if i cant afford it) i asked her when the installment would be reversed, she assured me it will take 24 to 48 hours, it has now been more than 72 hours and still i have not received anything not even a phone call. I also requested a statement because i would like to see what my loan balance is ,she said she would sent it but also that was an empty promise... I am really dissatisfied with the service that i received... Please someone assist me with this loan because I'm really tired of fnb.</p> <p>Last month my husband switched his salary to fnb and asked me to join him but yet again fnb disappointed me so much i would not even consider it at all.</p>