Empty Promises

<p>I am absolutely appalled by FNB's service.</p> <p>I was called in December and offered a deal which I agreed to, after asking twice to be sure I understand what is being offered to me it was confirmed. I went into the FNB branch to go do FICA etc on 09.01.2017, then again before I activated my card I asked again. The consultant told me she will phone the home loan department to confirm. Then I was told this deal never existed and they will have to investigate, they will have to listen to the recordings and call me back after 48hours. It has now been 28 days since the 9th of January 2017 and I am STILL waiting for the call.</p> <p>“I” the client have phoned FNB twice to follow up, yet no one has bothered to call me “the client” they are trying to get, to give me feedback. I am completely flabbergasted by this as they strive in their service, yet it is much to be desired as I have not experienced any of this.</p> <p>I have requested the records myself to listen to, as I do not understand how it takes 3 weeks to investigate this and come to a conclusion.</p> <p>I expect feedback within the next 24 hours as well as access to the records which I have requested from the call agent today Monday, 06.02.2017 @ 08:17. </p> <p>I’m not holding my breath, as this is probably going to fall on deaf ears like my other 2 calls.</p>