Empty Promises

<p>If you have seen any of the FNB adverti*****ts, they are always emphasising how quick it is to apply for their services. Recently I app**** for increase on my credit card limit. All over my online banking profile there are adverti*****ts enticing one to increase limits and apply for temporary loans, hassle free with instant access. I unfortunately found myself in a position where I needed to apply for a credit increase, so tried to utilise the "convenience" of the service FNB promises. Applying for the increase was pretty straight forward; however approval of the increase, from FNB is anything but instant. I now find myself in a situation where I have app**** for the increase and been approved and have no access to the money. Having spoken to FNB, by the time I have access to the money I will no longer require it and will now have to make another plan to get the funds.</p> <p> </p> <p>The funny thing is, when it comes to taking money from the client, it is a whole other ball game. Then they are able to act quickly and at the drop of coin, do what it takes to get your money as quick as possible.</p> <p> </p> <p>I received the following sms the day before my credit increase application:</p> <p>"FNB December salaries are paid early - Reply with your salary date to change your Home Loan Dec debit order date...."</p> <p> </p> <p>I wonder how quickly they would have been able to process this change had I rep**** to them.</p> <p> </p> <p>Your adverts are very misleading and I am not impressed with FNB. Do not provide your existing and potential clients with expectations of a quick, easy and convenient service when you cannot deliver on that expectation.</p>