EMPTY PROMISES
<p>i have been trying to open a business account with FNB for more than a week. I have spoken to an agent and was send the incorrect documentation. <em> After my enquiry they send me the correct documents. I have send the required documents to the email given to me just to find out after my follow up a few days later that they dont use that emailadress and have not received the documents. I resend it to Winnie Phiri and have just received another message asking me for the same documents. It is really sad to know that a South African bank values their potential customers so low and give such poor service. I am willing to invest almost R100 000 in their bank and this is the type of service they are giving me or do you have to invest a few million before they bother.</em></p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
