1 reviews | Active since May 2016

26 Sept 2016, 12:44

EMPTY PROMISES

<p>i have been trying to open a business account with FNB for more than a week. I have spoken to an agent and was send the incorrect documentation. <em> After my enquiry they send me the correct documents. I have send the required documents to the email given to me just to find out after my follow up a few days later that they dont use that emailadress and have not received the documents. I resend it to Winnie Phiri and have just received another message asking me for the same documents. It is really sad to know that a South African bank values their potential customers so low and give such poor service. I am willing to invest almost R100 000 in their bank and this is the type of service they are giving me or do you have to invest a few million before they bother.</em></p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Sept 2016, 15:00
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)