TE
TJ E
1 reviews | Active since Feb 2010
22 Feb 2021, 10:33
Empty commitments yet again
Requested information w.r.t. my eBucks rewards on the 10th of February 2021. Today on the 22nd of Feb 2021 I have yet to receive the information requested, despite my Private Banker's commitment to follow up. Really annoyed that they just cant serve customers with any non standard requests for information. Their eBuck call center has one of the most tedious voice prompts I have ever experienced, I refuse to be expected to use that ridiculous service as a private banker.
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Replies (2)
FNB (First National Bank)'s replyOfficial
22 Feb 2021, 12:09Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
***
Best regards,
FNB (First National Bank)'s reply22 Feb 2021, 12:09
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***NF
Regards,
FNB Customer Resolution Center
***
Best regards,
TE
TJ E's updateReviewer Update
22 Feb 2021, 14:47Please have someone schedule a time with me to take their call. You cannot expect your Private clients to answer a call any time during the day, and then expect me to call your broken voice prompt system back and stay on the line for more than 5 minutes !!
TE
TJ E's update22 Feb 2021, 14:47
Reviewer Update
Please have someone schedule a time with me to take their call. You cannot expect your Private clients to answer a call any time during the day, and then expect me to call your broken voice prompt system back and stay on the line for more than 5 minutes !!