IN
Israel N
1 reviews | Active since Dec 2015
01 Dec 2015, 16:46
Employee non compliance
On the 29th of October 2015 I went into Northgate branch to close my Gold Cheque Account,the consultant whom I spoke to advised me not to close the account since she said\i will log a query to down grade your Account into a Savings since you will not be charged any fixed monthly fee anymore".Only to discover on the 25th of November that nothing was done and my account had accumulated R100-bank charges.I did call FNB customer service on the same day to lay a complaint *** and I was promised that everything is going to be sorted but nothing have changed till today instead they closed the Savings Pocket Account &"
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FNB (First National Bank)'s replyOfficial
02 Dec 2015, 08:49Hello twinee007,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Dec 2015, 08:49
Official
Hello twinee007,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 825271.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)