Emotional day ended In happiness in a fnb glass cubical.

I have been disrespected and hurt by the online and telephone banking issues. I hate banks. But I love Nicky (sales manager at boom street , pmb branch. On 9 January 2019, at around 3.30pm) I have never felt so comforted with a bank consultant as I have with you, amazing service, amazing patience and thank you for letting me vent . The fact that you even noticed me and assessed me as I walked into the branch was very unexpected, so you knew how to deal with me. And on top of that , I was allowed to use another lady, Sandy, as a quick application for a spending account. With no Hassles. Took me 15 minutes. Sorted out my issues and got a hug and a smile. Things can not get better that they just made it. Thank you. Your other consultants need to learn a few things from these ladies. Both Sandy and Nicky are of extreme intelligence and knew I was already half way crying before I even spoke to anybody at the bank. If more consultants knew how to deal with emotional and aggressive clients. I am not an easy client. But one thing is for sure, these ladies are the ones who know all personalities , especially to make a sale ?