EMERGENCY HELP REQUESTED

HELLOPETER

I’m desperately seeking agent help please, I don’t know what to do FNB BANK is refusing to pay me back my R45 000 that went out from my business Account. it’s been a month 1 week they have been tossing me to and from, I have 2kids seating @home not going to school, and I have just been thrown out of a guest house where I’ve been staying due to non payment.

The very day I reported they put me through to ***** department, they told me to fill in affidavit n bring it back to the bank so they can reverse my money back in the account which I did. The next day after dropping the affidavit i received an email from a guy who works from ***** department stating (((Dear Mam we received your case but we have forwarded your case to the FIC and we don’t know when or how long it will take there))). I challenged him through a couple of emails I sent then he called me directly n said I know the lady who took your money from the Account, I even faught with her yesterday over the phone she told me she took your money because she wanted to save herself from certain people she was owing, so she ***** yr money to pay those ppl back with your money, but can I give you her number so the 2 of you can talk, I objected n said give me hers, then he said I’ll send you through email then he hanged the phone. surprisingly he never sent anything. I did a follow up and he told me her number don’t work, so pursue with(SAPS).

I was so disturbed that I ended up going to the police and @ the police I was told the guy doing the case just went on leave. I waited all month 1 week without a word from the bank neither so called ***** department.

On Mon the 6th of June 2022 I went to the branch to see the manager, she called the ***** department in my presence to my surprise they said nothing was on my profile. the manager asked to speak to the guy in charge but he was unreachable, I showed them my written letter stating I was about to be kicked out of the guest hse again if I don’t pay the money I was due by the 10th June 2022, apart from my kids not going to school but they told me to wait until that guy responds they will send him an email. I went back to the guest hse where I was staying, waiting for my money hoping it will be paid into my Acc but to my surprise, the following day the guy sent me a message through their ***** department number saying my case had been (finalised) I must contact him for assistance. He called my cell before I called them but I was busy n he asked my younger 12yr bby who answered the phone to tell me I must call him back or send him an email. I called him back but struggled to reach him again , he asked me who I was and what it is I wanted, I told him I need my money as I’ve been told u ‘re the one to release it since you’re handling the Account to where my money is ,but he never remembered anything about me, neither my l ref number nor my email address, he had to ask that I provide the information to him again, but I insisted you have it and he said no I don’t ,send me an email so I get it. I was so angry, but I did sent him an email from my other email. to my bombshell, he sent me the same message as the first one to notify me saying ((Dear mam we have received yr case and we FORWARDED it to the FIC, we don’t know how long it will take with them.)) I was so angry, n I challenged him again through the emails I sent back but he never rep**** until the next day when I went into the branch. He sent me another email telling me we will do a follow up with FIC n give a feed back when we get it, but we don’t know when. Now it’s FIC no longer SAPS😭😭😭?? . I went back to the bank manager but she kept on telling me we can’t do anything for you as the branch.

I’m now homeless, my two little kids are out of School because of (FNB BANK) one is 5yrs old and the other is 12 yrs old. , PLEASE SOMEONE OUT THERE HELP US, save us from these *******ed FNB people.