Emergency Call Ignored!!!!

I was due to recieve a card upgrade from this bank and upon calling the FnB Davernport branch at 8h09 on the 01 December 2017 my call was picked up and placed to the side! And people were having private conversations and laughing in the background! If working hours start at 8h00 as per the automated voice prompt then their team needs to respond with urgency! I was stuck somewhere needing to use my card to pay! As I was not previously informed that my old cars would stop working before I even received the new card! To be stranded in an emergency till airtime runs out trying to call a service provider that should help you is intolerable!!!!!!