EMBARRASSED CUSTOMER

<br> On the 10th instant I made a call to FNB customer care and spoke to an agent named Thabile Mlungwana about the steps I needed to follow in order to close my FNB Cheque Account, due to poor bank services.<br> <br> I told her that I had previously been to the bank and they had advised that I needed to pay money in order for the account to be closed. She had assured me that there was absolutely no amounts that needed to be paid. So I made my way to the bank and the consultant made me pay an amount of R80 - some change.<br> <br> I was really upset and embarrassed as if I did not carry any money again, I would of been made a fool at the bank!! I think your call center agents are really not trained to do their jobs properly and more intense training is required.<br> <br> Which is why my account with FNB is now closed! I do not have to deal with incompetence anymore!