RM
Rainy M

1 reviews | Active since Feb 2018

09 Apr 2018, 10:31

Emails to *** NOT GETTING DELIVERED

I received a request from First National Bank (South Africa) requesting that I send them my proof of source of funds; which I did several times, however, my emails are not getting delivered to the email address ********** and I am being sent reminders to send the bank the documents requested, failure of which will result in my bank account being deactivated by the bank. I submitted complains to two other FNB email addresses, again my email did not get delivered to one of the addresses, re: ********** I got a response from the other address ********** indicating that I will receive correspondence within 48 hours. The 48 hours has passed with no response. I am currently outside of South Africa and will be for at least another four months, I therefore cannot afford to have my bank account deactivated.

FNB PROVIDE ME WITH A WORKING EMAIL ADDRESS TO SUBMIT THE DOCUMENTS YOU REQUESTED FROM ME.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Apr 2018, 11:01
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)