Emails to *** ARE NOT GETTING DELIVERED

On 09 April 2018 I wrote a complaint, I received a case number; however, my problem has still not been resolved. I now have two case numbers because I do not know where to direct my issue, as I do not receive feedback from my enquiries.

My issue is outlined below, as I did on 09 April 2018. I received a request from First National Bank (South Africa) requesting that I send them my proof of source of funds; which I did several times, however, my emails are not getting delivered to the email address ********** and I am being sent reminders to send the bank the documents requested, failure of which will result in my bank account being deactivated by the bank. I submitted complains to two other FNB email addresses, again my email did not get delivered to one of the addresses, re: ********** I got a response from the other address ********** indicating that I will receive correspondence within 48 hours. The 48 hours has passed with no response. I am currently outside of South Africa and will be for at least another four months, I therefore cannot afford to have my bank account deactivated.

FNB PROVIDE ME WITH A WORKING EMAIL ADDRESS OR AN ALTERNATIVE METHOD TO SUBMIT THE DOCUMENTS YOU REQUESTED FROM ME.