Emails ignored on outstanding refund

On 17 November 2025, I was contacted by the bank and offered an unsolicited POS contract. I agreed to proceed, completed the required documentation, submitted all supporting documents, and made the requested payment.

After payment, the bank queried a certified document, stating it was not clear(though perfectly legible to me) & required a signature—something that had not been requested before payment was taken. Due to the ongoing administrative back-and-forth, I requested cancellation of the application in December 2025 if they could not proceed with the documents provided.

My cancellation email was ignored. After following up, I was informed that a refund request had been logged. To date, no refund has been processed, and my emails are being ignored.

I request immediate payment of the full refund .This matter has caused unnecessary admin(the very thing that made me cancel the application) and cash flow disruption to my business.