1 reviews | Active since Jun 2014
Email to cancel the account not Honoured
I have sent an email due to frustration, to cancel the Premier Cheque Account. The email dated 8th December 2017. I have been struggling to make sense to the lady on online service assistance portal, as she want ticket number that I never received when I sent an email. Can someone assist.
Hello thatego2Jah ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello thatego2Jah ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***