EMail notification to be continued please!

1. Been banking with FNB since late 1990’s. Would prefer to continue. 2. As a result of topography, I have no cell phone signal at home from where I do all my banking. I have Fibre internet connection at home and rely heavily on Online Banking and Fibre based emails. When I need to enter pin no’s on Online Banking at home, we use security 2 way radios. 3. As part of FNB service I always received Online Banking emails and SMS’s. Latter good for when out shopping. 4. Not interested in Cellphone banking due to 2 above. I’m 75 years old. Consideration and stick with please. It won’t be another 30 years. 5. Can the OnLine emails PLEASE be reinstated? I desperately need it without losing the SMS service. 6. The run up… a. On Tuesday, 10 Feb, after again not receiving Online email notification, my wife went to local branch. No joy. Later I went. Wasted almost 2 hours, calls to head office in my presence . Was told it was my computer settings. Checked, it was correct “Both” selected. Sent a pic to rep at local branch. Was still told fault was my side. b. Wednesday I got an IT tech to check my PC. Spent just over 2 hours. Found nothing wrong. Local FNB persisted, fault was on my side. Got another tech, 90 minutes. Same report back. Nothing wrong with my PC and setup. c. Approached FNB Head Office staff member that previously assisted me by email. He requested FNB ticket number. Local branch could not supply. d. Checked FNB website. Online emails as well as sms’ still listed as part of service. Have date stamped video clips and photos. Also of Wápp messages with local branch rep. e. Friday the 13th I again requested answers from local branch. Few hours later I received a Whatsapp message that the Email service was terminated. Took them a week to establish this and I received NO NOTIFICATION, neither prior, nor post of this change??? All FNB staff I interacted with were not even aware, else I would have been informed after initial enquiry. f. Can the OnLine emails please be reinstated? I desperately need it without losing the SMS service. 7. Will you consider refunding me part of the R1850 I paid IT Tech’s to ‘fix’ my computer? The cause turned out to be a complete lack of consideration to timeously notify customers and frontline staff of newly app**** change in agreed FNB’s service level?